Renfrewshire Leisure Ltd – new Spa opening

The spa is part of an £8 million pound investment in Lagoon Leisure Centre in Paisley. 1,000 sq meters including 300 sq meters of wet facilities including sauna, Chinese salt room and heated loungers. The new, luxury spa will be run as a commercial self-funding and revenue generating facility, a brand new venture for Renfrewshire…

The Brief

• Deliver new spa Project Schedule and Operating Plan to include: space utilisation, interior design, treatment and price list, outline financial model
• Assess and recruit team of therapists for opening
• Outline brand and marketing plan

What we did

1. Project Schedules:
Pre-opening: Build, Purchasing plan, Facilities, People, Processes, Marketing, Treatment list & protocols, Pricing
2. Local competitive map – from hotel spa to high street salons – Positioning map based on price and facilities
3. Produced financial model, showing costs breakdown, based on local market positioning
4. Applied industry standard, therapist rating system to assess therapist skill level and recruit therapist team for spa opening


Fully operating Spa opening on time with fully trained team
On – going training plans to ensure safe and high treatments standards